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A month after abruptly suspending withdrawals, Huione Pay—now rebranded as H-Pay—resumed limited cash access this Monday. Only customers with account balances of $500 or less can withdraw but not at Huione branches. It has to be done at H-Pay instead, with transactions tightly controlled via app-based notifications.
In early December 2025, Huione Pay, a U.S.-blacklisted payments platform, removed a new signage at its Phnom Penh headquarters a few days after a CamboJA News report. The move came shortly before the company suspended withdrawals, citing “changes in the external market environment”, which caused “millions of users” to experience a “sudden run on their funds”.
Huione Pay announced that its branches would resume cash withdrawals starting January 5, 2026, even though the National Bank of Cambodia (NBC) revoked its banking license last year for regulatory noncompliance.
When a CamboJA News reporter contacted the Huione Pay phone number listed on its Facebook page (the page is no longer available) and asked whether customers could withdraw their money, a receptionist said withdrawals are only allowed if an account meets certain conditions and the customer receives a notification.
“Currently, only customers with [account] balances of $500 or less can withdraw,” she said. “As for others, if [they] receive a message in the app saying [they] can withdraw money, it will specify the amount [they] are allowed to withdraw.”
She added that customers in Phnom Penh can withdraw money at branches, such as on 60 Meter Boulevard and in Kakab commune in front of Phnom Penh International Airport.
A CamboJA News reporter also visited both branches, which have been rebranded as H-Pay. On the ground, CamboJA News observed that when customers arrived, security guards dressed in black, opened the doors for them. However, there were far fewer customers withdrawing cash compared to the period immediately after the suspension was announced.
While the NBC announced the revocation of Huione Pay’s license, an announcement posted in Chinese on H-Pay’s Facebook page on December 26, 2025, stated that Huione Pay customers who have not logged into H-Pay can contact the company for assistance with the login process.
However, the announcement clarified that this applies only to a priority payout for small-balance accounts, based on the existing Deferred Payout Plan first announced in early December 2025 at Huione Pay’s branches.
“Starting from January 5, 2026, our company [H-Pay] will send withdrawal notifications in batches through the Message Center located at the top right corner of the official app homepage,” the announcement said. “Customers who receive the notification should enter the Message Center to review the withdrawal details and, following the system instructions, bring a valid personal identification document to the designated branch to process the withdrawal.”
H-Pay also listed five locations for withdrawals—four in Phnom Penh, and one in Sihanoukville.
To maintain order and service quality, the company said each branch will serve only 150 customers each day, and advised users who have not received a system notification not to queue in advance.
A Huione Pay customer, who exchanges USDT to U.S. dollars, told CamboJA News that she is aware that Huione Pay has reopened—but all transactions are now conducted through H-Pay.
Speaking on condition of anonymity, she said she has yet to withdraw her funds because she is not yet in Sihanoukville, where she lives. However, she said that only customers contacted directly by the company are able to withdraw at the moment.
The NBC and the Cambodia Financial Intelligence Unit (CAFIU), the decision-making body under the NBC, did not respond at the time of publication.
